Welcome to Entangled (Pte. Ltd.).
Entangled (Pte. Ltd.) (‘ENTANGLED’, ‘we’, ‘us’, ‘our’) are committed to protecting and respecting your personal data privacy and complying with data protection principles and provisions under applicable laws.
Scope of Terms
Collection of Information
We may collect Personal Information about you that you provide to us while using Sparks Platform and information about how you use
Sparks Platform including when you open your user account (‘User Account’), visit Sparks Platform, or make reservations and/or bookings for any intended Services or using the Services. Providing your Personal Information to Entangled is always on a voluntary basis. However, we might not be able to provide you with certain Services if you choose not to give us your Personal Information.
For example, we cannot open your user account or make reservations and/or bookings for you if we do not collect your name and contact details.
o When you visit Sparks Platform (even when you have not registered a User Account or logged in), to make reservations, and/or bookings for any intended Services or use the Services, we may collect and process certain information (which may contain your Personal Information or may contain non-personally identifiable information but nevertheless linked to your Personal Information) including but not limited to those set out below:
Storage of Information
and (ii) legal, tax or accounting requirement.
When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information.
We will endeavour to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. Entangled does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Entangled has fulfilled its obligations under no circumstances shall Entangled be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.
You are responsible for keeping your chosen password confidential and not to share your password with any third party.
Usage of Information
We process the Personal Information collected in as far as necessary for performance of the contract with and providing services to you. Besides, we process the other Personal Information collected on the basis of our legitimate interests, which are the further improvement of the services and for direct marketing purposes.
For example, Entangled will use Personal Information and other data collected through Sparks Platform or when making purchases for the Services to create your User Account, to fulfil your reservations, and/or bookings for the Services, to provide you with the Services, to continually improve Sparks Platform and the Services, and to contact you in relation to the Services. This includes using your Personal Information or such other data to achieve faster purchase requests, better customer support and to provide you with timely notice of new Services and special offers.
From time to time, we may also make use of your Personal Information to contact you for feedback on your use of Sparks Platform, to assist us in improving Sparks Platform, or to offer special savings or promotions to you, where you have indicated your consent to receiving such communications. If you would prefer not to receive notices of special savings or promotions, you may simply opt-out from receiving them.
Disclosure of Information
We may from time to time share and disclose your Personal Information and other data to third parties, some of whom may be located outside your home country. The circumstances under which such sharing and disclosure will take place may include without limitation, the following:
We may also share aggregate or anonymous information with relevant third parties, including our advertisers. Such information does not contain any Personal Information and will not identify you personally. However, on some occasions, these third parties may possess information about you or obtain your information from other sources. When they combine such information with our aggregate information, they may be able to identify you personally.
Your Personal Information may be transferred outside of your home country and outside of the European Union, for the above mentioned purposes. If such transfer takes place to a country that does not provide an adequate level of protection, Entangled will use reasonable endeavours to ensure that appropriate safeguards are in place. Such safeguards include but are not limited to (i) standard contractual clauses of the European Commission; (ii) the EU-US and Switzerland-US privacy shield; and/or (iii) any other appropriate cross-border transfer mechanisms.
There may be links present on Sparks Platform which could result in you leaving Sparks Platform and/or being taken to other third-party websites. You should note that any Personal Information that you provide to these third-party websites are not subject to this Privacy
Policy, and Entangled is not liable for any losses, damages, costs or expenses which you may suffer or incur in connection with you providing or making available Personal Information or other data to such third party websites.
Cookies are widely used in order to make websites work or work more efficiently. When you visit our Website, we collect some of your Personal Information transmitted to us by your browser via cookies. This enables you to access Sparks Platform and helps us to create better user experience for you.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. Examples of Cookies we use or may use:
You may at all times access, correct or erase your Personal Information through Sparks Platform via the user portal, under “My Account”. Alternatively, you may make your data access, correction or erasure request by sending your request by email at firstname.lastname@example.org.
Where mandatory under applicable legislation, you may also request restriction of processing of your Personal Information or object to processing by sending your request or objection by email at email@example.com. You may also request a copy of the information that we hold about you by sending your request by email at firstname.lastname@example.org.
Please contact us via the contact details mentioned below if you have a complaint regarding the processing of your Personal Information.
When handling any of these requests described above, we have the right to check the identity of the requester to ensure that he/she is the person entitled to make the request.
Last updated on: 03 May 2021.